Faqs

An AI voice agent is designed to interact with customers using natural, spoken language-answering phone calls, holding real-time conversations, gathering information, and even handling complex or multi-step tasks over the phone. Voice agents are context-aware, can remember previous interactions, and often act more autonomously, making decisions or taking actions with minimal human input.

A chatbot, on the other hand, typically interacts with customers through text-on your website, via SMS, or in messaging apps. Chatbots are great for answering common questions, guiding users through simple processes, and providing quick information. However, they are usually more limited in scope, relying on pre-set scripts or rules, and are less capable of handling complex, multi-stage interactions or adapting to unexpected questions.

At Green Edge, you get both:

• Our AI Voice Agent handles inbound calls for your business, providing a natural, human-like phone experience for your customers.

• Our AI Chatbots work on your website and via SMS, giving customers fast, accurate answers and support wherever they reach out.

In short:

• Voice Agent: Handles phone calls, more autonomous, context-aware, and can manage complex scenarios.

• Chatbot: Handles text-based chats, ideal for quick questions and simple tasks.

By offering both, Green Edge helps you cover every channel-so your business never misses a lead, no matter how customers choose to connect.

Green Edge’s AI Voice Agent and Chatbot are built to sound professional, friendly, and natural-whether on the phone, by text, or in chat. Using advanced natural language processing (NLP), our tools understand context, intent, and even emotion, so conversations flow smoothly and feel human-like.

We customize your AI to match your brand’s tone and the way your customers talk, ensuring every interaction feels authentic and approachable.

Green Edge offers simple, transparent pricing. There’s a base subscription and a one-time setup fee to get started. If you use text messaging (SMS/MMS) to reach customers, additional usage fees may apply based on how many messages you send each month. We’ll help you estimate your messaging costs up front, so there are no surprises.

Our automation tools are designed to save you time and reduce labor costs by handling routine calls, texts, and follow-ups automatically. Over time, most businesses see significant savings and improved efficiency-letting you focus on your work, not paperwork.

If you have questions about your specific needs or expected usage, our team is happy to walk you through a custom estimate.

AI is transforming the workplace, but its greatest value is in augmenting your team-not replacing it. Green Edge is designed to handle the routine, repetitive tasks that slow you down-like answering calls and responding to common messages-so your staff can focus on work that truly grows your business, such as building client relationships, solving complex problems, and delivering hands-on service.

For businesses without office staff, Green Edge acts as a reliable front desk, making sure you never miss a call or message-even when you’re out in the field. For those with a team in place, our AI tools free up your staff to take on higher-value, more fulfilling work, reducing burnout and increasing job satisfaction.

While some companies use AI to cut jobs, most small businesses see the best results by using automation to empower their people, streamline operations, and improve customer service-not by eliminating the human touch. With Green Edge, you’re in control: you decide how much automation to use, and your team always remains at the heart of your business.

Bottom line: Green Edge is here to help you do more with the team you have, not to replace them. Most businesses find that this approach leads to long-term savings, happier staff, and better customer experiences.

We recommend GHL however, however, we can integrate seamlessly with most business management software for a smooth transition. We handle all technical aspects of the implementation and can send customer data to your CRM for follow-up.

Yes, we provide continuous support to ensure your Green Edge implementation
performs optimally. And we because understand every landscaping business has
different needs. We provide a range of maintenance tailored to your specific
requirements, ensuring your Green Edge implementation continues to perform
optimally and grow with your business.